We send automated confirmation emails/texts four days before your scheduled service. Please respond within 24 hours so we know to hold your appointment. If we do not hear from you within 24 hours of the confirmation email/text being sent we will need to cancel your appointment to open the space.
We understand that life happens and sometimes cancelling/rescheduling is necessary. However, last minute cancellations and “no show” appointments cost our talented staff money.
Please reschedule or cancel your reserved services with at least 48-hour notice. After 2 cancellations with less than 48-hour notice, additional cancellations will be charged $25 for a haircut and $50 for a chemical service (color or keratin) or the greater of the two.
NO SHOWS = NO GO
If you "no show" an appointment without calling or emailing about your inability to make it we will not be able to pre-schedule another appointment for you. You are always welcome to walk-in and wait for the next available stylist.
In today's day and age a simple call goes a long way!