Our booking and business policies

Reflektion Terms & Conditions

CONFIRMATIONS

You’ll get a reminder to confirm your appointment 7 days before your visit by text, email, or app notification (based on your Vagaro settings). Not confirming is not a cancellation, but confirming helps us prepare for you.

CANCELLATION AND LATE POLICY

  • Cancel or reschedule up to 48 hours in advance at no cost.

  • Changes within 48 hours will be charged 50%.

  • No-shows are charged 100%.

  • We offer a 15-minute grace period for late arrivals. Arriving more than 15 minutes late may limit the time available for your service, and we may need to modify or decline all or part of the scheduled service. If we are able to proceed, the appointment will remain at the full scheduled price.

CARDS ON FILE

A valid card is required to reserve appointments. Cards may be charged for late changes or no-shows. Apple Pay and digital wallets are not accepted.

PAYMENTS

We accept all major credit cards, Apple Pay, and cash (no change provided in Chicago). Checks are not accepted.

LOVE YOUR HAIR GUARANTEE

Beauty should always feel lighter, not heavier. If your service doesn’t turn out as expected, please let us know within 7 days and we’ll make it right at no additional cost. Our service guarantee applies to adjustments needed to address the original service and does not apply if you change your mind about a look you requested. We do not offer refunds.

RETAIL PRODUCTS

Products may be returned or exchanged within 30 days if at least 75% full. After three returns, we may refuse further exchanges.

GIFT CARDS

Gift cards are non-refundable and cannot be used for gratuity.