Inside refleKTion: Meet the Manager

Lucy - Chicago Manager

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What do you do at Reflektion?

As the location manager in Chicago, I handle all day-to-day operations in the salon while ensuring that every single client has a fantastic experience. From the moment you book an appointment all the way through your loyal client journey, it's my job to make sure you feel seen, heard, and valued.

How long have you been doing this?

Since October 2024

What’s your approach to beauty?

I approach beauty as a tool for becoming the most authentic version of myself. I am all about low-maintenance routines (think: heatless overnight curls, skincare over makeup, capsule wardrobe styling) that help me to feel confident without sacrificing time from my jam-packed daily schedule.

What are you into outside the salon?

I am an improviser and stand-up comedian; you can typically find me onstage in some capacity 7 nights a week. In the brief moments between working in the salon and enjoying the Chicago comedy scene, I am most likely taking a Pilates class, slamming a Celsius, or watching Survivor with my husband and dog.

Fun facts?

I'm originally from Minneapolis and am always looking for other Minnesotans to connect with, dontcha know!

Leadership & Values

It's important to me that every single person who walks through our door (whether they're a client, staff member, or someone in-between) feels appreciated and validated. I value clarity of communication, showing up each day as your most authentic self, and approaching challenges with a sense of humor.